Our Store Policies

We founded Pure Gumbi Gumbi with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

​Terms & Conditions
Terms of Use Agreement
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to puregumbigumbi.com (Pure Gumbi) indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by puregumbigumbi.com
Pure Gumbi reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
Pure Gumbi reserves the right at any time after receipt of your order to accept or decline your order for any reason. Pure Gumbi reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Pure Gumbi is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Shipping and Delivery
Customers give authority for their order to be left unattended at their delivery address unless otherwise stated by the customer in the comments field. Pure Gumbi will only replace orders using this shipping method providing the order is proved lost in transit by our delivery company.
Certain factors such as order size, weight and shipping address may require us to ship via another method. Pure Gumbi reserves the right to change your shipping method in these cases.
The delivery times provided by Pure Gumbi are 3-10 working days and these are estimates only. Pure Gumbi will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Last house at end of driveway”, “Office hours 9-5”). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel in garden shed”. Pure Gumbi cannot be held responsible if your instructions are not followed.

Refunds & Returns
Returns must be in as new condition, unopened and unused. We recommend sending returns via registered post as we do not accept responsibility for lost items. Customer must contact Pure Gumbi before any returns or exchanges are accepted. Returns must be made within 14 working days. Exchange requests are subject to availability of stock. Should your product request be unavailable a refund will be provided. Pure Gumbi does not accept cash as a form of payment and takes no responsibility for cash sent via post.
Any items returned outside of this period or items returned damaged or soiled will be the responsibility of the customer to retrieve. Pure Gumbi will not pay to return these items to you.
Please see our Returns Policy for more details.

Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Pure Gumbi cannot accommodate all address change requests.
Pure Gumbi takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

Prices are subject to change without notice. All credit cards are charged in Australian Dollars.

Order Cancellations
If notified before goods have been dispatched, Pure Gumbi can accommodate order cancellations. If items have been shipped, Pure Gumbi reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Pure Gumbi shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Pure Gumbi shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, Pure Gumbi shall immediately issue a credit to your credit card account in the amount of the charge.

This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that Pure Gumbi is not responsible for the operation of or content located on or through any such site.

This website does not provide medical advice, it is for general health information only.
​This service is not intended as a substitute for medical advice, to diagnose or treat any health condition or problem, treat, cure or prevent any disease.
The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only. The content is not intended in any way as a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.
The use of information and data contained on this website is at your own risk.  Before relying on anything you see on this site, you should consult with your doctor or health-care professional, or, if appropriate, obtain some other form of independent verification as to accuracy and completeness. Pure Gumbi makes no warranties or representations, express or implied as to the accuracy or usefulness of the information or data contained on this site, or as to the suitability of that information or data for any particular purpose. Unless otherwise stated, products and services shown on this site have not been vetted or in any way approved by Pure Gumbi. You should exercise careful judgment about whether a product or service is likely to help you personally and you should, where appropriate, take independent advice. Pure Gumbi makes no warranties or representations, express or implied as to the usefulness, fitness-for-purpose or quality of the products or services contained on this site. Pure Gumbi makes no warranties or representations, express or implied, that material on this site does not infringe intellectual property rights of any person anywhere in the world. The information and material contained on this website is subject to change at any time, without notice. These clauses are intended to extend, in their effect, to any other site to which this site is linked and should be read accordingly.

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