Your privacy is of the utmost importance to us.
Other third party sites (including those partners, advertisers, sites or services to which the Pure Gumbi website links or is otherwise connected) may have their own privacy policies and practices, which we do not control.
General Privacy Information
Please keep in mind that whenever you voluntarily disclose personal information on any online service or website – for example on message boards, through email, or in chat areas – that information can be collected and used by others.
In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Further, while we take reasonable steps to protect your personal information once it is in our possession, Pure Gumbi cannot ensure or warrant the security of any information you transmit to us before it reaches us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information.
Please be careful and responsible whenever you are online.
Collection, Use and Disclosure of Information
In certain circumstances, Pure Gumbi may collect personal information about you, for example when you create an account, contact us, make a purchase or join a mailing list. The types of personal information we may collect includes your name, contact details, payment details and enquiry or complaint details. We also collect personal information through our records of your transactions and interactions (including by email, phone and online) with Pure Gumbi or on the Pure Gumbi website. We collect personal information from you and in some cases from third parties including our related companies, your representatives and public sources.
We collect and use your personal information to provide, administer, improve and personalise the Pure Gumbi website and our products and services, conduct surveys, process payments and refunds, understand you better, maintain and update our records, complete registrations, verify your identity, train and manage our staff, protect our lawful interests and facilitate any acquisitions or potential acquisitions of our business. We may not be able to do these things without your personal information. For example, we may not be able to deliver your orders or respond to your enquiries.
We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be located in Australia, USA, EU countries and other countries.
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a member ID that the site uses to track the pages you’ve visited. But the only personal information a cookie can contain is information you supply yourself.
Pure Gumbi utilises a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a “firewall” and only accessible by a limited number of employees who have special access rights to production systems. We generally store personal information in electronic form, but may also store some hard copy information. We store personal information at our own premises and with the assistance of our service providers.
Credit card numbers are not stored in our systems in accordance with the highest of PCI-DSS standards. When purchasing from Pure Gumbi your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.
Because password and credit card information has been encrypted, it is completely invisible, including to our customer service team.
You can also contact us as set out below if you wish to access or correct any personal information we hold about you. We may need to verify your identity. If we deny any request to access or correct personal information, we will provide our reasons. Where we decide not to make a requested correction to your personal information, you may ask us to note your request with the information.
Contact: Privacy Officer
For more information about the Privacy Act, or if your concern is not resolved to your satisfaction, you may contact the Privacy Commissioner on 1300 363 992 or http://www.privacy.gov.au
Pure Gumbi Health Team